As a Bookings and Marketing Coordinator, you will play a crucial role in ensuring the smooth operation of Cairngorms Activities. Your responsibilities will include managing customer inquiries, overseeing bookings, and implementing effective marketing strategies to promote our business. Your key responsibilities will be;

Customer Interaction:

Respond to customer inquiries via phone, email, and social media.

Provide detailed information about our activities and services.

Assist customers in choosing suitable activities based on their interests and skill levels.

Booking Management:

Handle all aspects of the booking process, from initial inquiry to confirmation.

Coordinate with the senior activity instructor to ensure seamless transition and preparation for activities.

Maintain accurate records of bookings, payments, and customer details.

Marketing and Promotion:

Develop and execute marketing campaigns across various social media platforms.

Build and maintain relationships with local businesses and communities to promote our services.

Create engaging content, including posts, blogs, and newsletters, to attract new customers and retain existing ones.

Workflow Management:

Manage specific marketing workflows, ensuring tasks are completed efficiently and on schedule.

Monitor and analyze the effectiveness of marketing strategies, adjusting tactics as needed.

Collaborate with the team to identify new marketing opportunities and improve customer experiences.

Rate of Pay

£24k - £28k per annum, dependent on experience

If you're interested in the marketing and bookings role at Cairngorms Activities, please contact Rich@cairngormsactivities.co.uk to arrange a chat.