Terms and Conditions
These terms and conditions apply in place of, and prevail over, any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by Cairngorms Activities Limited.
These terms and conditions were updated on 18/12/2021.
1. General Bookings (including courses and individuals)
a. The contract shall be formed when Cairngorms Activities Ltd acknowledge acceptance of the customer’s booking and have received the required payment.
b. Group bookings of less than eight must confirm their booking by full payment.
c. Participation in adventurous activities entails some risk of injury. All staff employed to run activities for Cairngorms Activities Limited are trained and appropriately qualified to run activity sessions and act in order to limit the risk of injury. Participants must however acknowledge the inherent risks and are required to read and agree to our Participation Agreement before taking part. Failure to do this may result in you not being able to take part in your activity, with no refund issued.
d. Places on advertised paddle sport courses and coaching awards will be confirmed by Cairngorms Activities Ltd on receiving full payment.
e. Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by Cairngorms Activities Ltd. The parent or guardian needs to be aware and accept the risks involved in adventure activities and satisfy them accordingly.
f. All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the Activity Provider.
g. All information is produced in good faith and it is accurate at the time of going to press only.
2. Corporate and Social Group Bookings (8+ individuals)
a. Provisional bookings must be confirmed by the payment of a 50% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.
b. We will base your deposit amount on the number of participants confirmed at the time of booking.
c. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of activities.
d. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.
e. Alterations to participant numbers must be made no later than 2 weeks prior to your booking when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your booking, it’s at the discretion of Cairngorms Activities to accommodate this.
f. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.
g. In the event of a cancellation, we must receive this in writing no later than 2 weeks before your booking. Full payment will be still required for cancellations made with less than 2 weeks notice.
h. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.
i. Cairngorms Activities reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.
3. Education & Residential Group Bookings (8+ individuals)
a. Provisional bookings must be confirmed by payment of a 10% non-refundable deposit. We’ll invoice you for your deposit when we send you your programme for approval.
b. We will base your deposit amount on the number of participants confirmed at the time of booking.
c. We will then require the next 40% of your total balance as an interim payment, 8 weeks prior to the date of your activities.
d. Other than account customers, full payment (remaining 50%) is required 2 weeks before the date of your booking.
e. Should a booking be made within 2 weeks of the date of arrival, the whole fee is required at the time of booking.
f. Alterations to participant numbers must be made no later than 2 weeks prior to your booking when you will receive your final balance invoice. In the case that numbers do change within 2 weeks of your booking, it’s at the discretion of Cairngorms Activities to accommodate this.
g. Invoices are to be settled within 30 days of the issue date (interest will be added to overdue payments). Deposit payments not settled in good time may result in the release of the booking/session/activities currently being held. You will receive written notification if this is likely to occur.
h. In the event of a cancellation, we must receive this in writing no later than 8 weeks before your booking. Full payment will be still required for cancellations made with less than 2 weeks notice.
i. If any cancellation brings the number in your group below the minimum number to qualify for a particular price, then the price will be adjusted accordingly.
j. Cairngorms Activities reserves the right to offer alternative activities, should participant numbers fall below the required minimum numbers for your activity.
4. All Fees Including Credit Cards
a. Cheques should be made payable to “Cairngorms Activities Ltd” (unless otherwise instructed). Payment should be sent to; Cairngorms Activities, Craggan Golf Course, Grantown-on-Spey, Morayshire, PH26 3NT. Balance payments must be received prior to confirmation as no reminders will be sent.
b. The credit/debit cards accepted are: Visa, Mastercard, Switch, Delta, Solo and American Express.
c. Payments of £100 or more that are paid with a company/business credit card will be subject to a 2% surcharge, this charge is in line with our banking fees.
d. There is no charge for personal credit cards.
e. There is a 6% booking fee for bookings made online. This fee goes directly to our booking system provider Fareharbor.
5. Cancellation by the customer
a. All cancellations must be made by telephone (no answerphone messages will be accepted) or in writing. Cairngorms Activities Ltd will acknowledge a cancellation within 48 hours of receiving it. Until the customer has received confirmation, the original booking remains valid.
b. Late arrivals and no shows constitute as a cancellation and will be treated as such. No refunds or re-bookings will be given.
c. For cancellations, the customer will be charged on the following basis:
i. If we are made aware that you wish to cancel within 48 hours of your booking, you will lose your payment and we will be unable to rebook you. If we are given 7 days notice, we can offer a full refund or credit. Between those times, only 50% credit will be offered.
ii. For accommodation bookings, we require 30-days notice for cancellations to be eligible for a full refund. Cancellations made less than 30 days before your arrival date will not be eligible for a refund or rebooking.
iii: For activities, upon booking you can opt to pay our optional Poor Weather Insurance. This enables you to cancel your activity or course up until 5pm the day before your booking and you’ll be eligible to move dates or receive a full refund (minus booking fee and insurance fee). Our ‘Poor Weather Insurance’ fee is £2.50 per person. This is only available at the time of the booking and not applicable to same day bookings or special events. Once used and/or redeemed, additional Poor Weather Insurance will need to be purchased to be able to rebook again. We always cancel sessions and rebook or refund customers for no charge if conditions are unsafe.
iv. Wet weather insurance is not valid towards Corporate, Educational & Residential or group bookings.
6. Cancellation by Cairngorms Activities Limited
a. Whilst every attempt is made to ensure that courses/activities run, Cairngorms Activities Ltd may at times need to cancel due to dangerous and/or unsuitable conditions for the course/activity. In this circumstance, we shall inform the customer as soon as is feasibly possible.
b. Cairngorms Activities Limited shall notify the customer of cancellation of courses not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.
c. In the event of a cancellation by Cairngorms Activities Ltd, customers will be offered the choice of a full refund of the fee paid, vouchers to the same value or another booking on a different date.
7. Complaints procedure
a. Please notify the office in the first instance either via email or phone should you not be entirely happy with your experience. You will be sent a complaint form to be completed, which in submission will be passed onto the Office Manager. The Office Manager will aim to be in touch within 3 working days. This is also the procedure to request/dispute refund decisions. No complaint/refund will be considered without the completion of this form.
a. From time to time photographs taken on activities and courses may appear in brochures and promotional material. If customers do not wish to be photographed, please raise this with the course leader at the time.
9. Dietary Requirements
a. If you are being catered for, any special dietary requirements must be advised at the time of booking. Cairngorms Activities Limited and their suppliers cannot accept responsibility for not being able to deliver special dietary needs at short notice.
10. Safety Regulations
a. Adventurous outdoor activities take place in various natural environments where there are natural hazards and risks to manage. Every effort will be made by staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by the provider of activities and its staff.
11. Unruly behaviour
a. Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.
b. No person should be under the influence of alcohol before or during the activities. If a person is found to be under the influence of alcohol it will be at the discretion of the instructor whether this person will be able to take part in the activity. No monies will be refunded if the person does not take part.
12. Personal Property
a. Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to the negligence of the activity provider.
13. 100% Satisfaction Guarantee
a. Our satisfaction guarantee gives you the confidence to book, knowing that you’ll be refunded if for some reason we let you down. If you are not fully satisfied with your experience, you need to let us know in writing and then providing our full terms and conditions have been adhered to, we will refund you for your activity. To find further information about our 100% satisfaction guarantee, please click here.
14. 20% Rebooking Discount
a. If you rebook an activity within a month of your first, you’ll receive 20% off. You must book within a month of your first activity however your second can take place at a later date. You can either call us when booking your second activity and we will apply your discount or alternatively you can use the rebooking discount code you will have received in your original confirmation email. You can enter this code when booking your next activity online. Cannot be used in conjunction with any other offer.
b. Rebooking discount cannot be applied to gift vouchers
c. Rebooking discount codes can only be redeemed when booking directly through the Cairngorms Activities website. Codes cannot be redeemed when booking through our affiliates or via partner websites.
d. Limited to bookings of up to 4 people. For bookings of more than 4 people, we can apply the discount to the first 4 spaces. The remaining spaces will be charged at the standard price.
In response to the COVID-19 pandemic, we have introduced specific booking and safety measures in an effort to safeguard the health, safety and wellbeing of our customers and staff.
By booking with us during this time, you must:
a. Read and agree to our Participation Agreement before taking part in activities with us. Failure to do this may result in you not being able to take part in your activity, with no refund issued.
b. Should an individual/group not comply with the measures outlined in our Participation Agreement, we reserve the right to require that individual/group to leave, with no refund given.
c. You must confirm that you or anyone in your household has not had COVID-19 in the last 14 days. If you/they have, you must confirm that you/they have been symptom-free for at least the last 10 days.
d. If for any reason you have to cancel your booking due to COVID-19:
i. Providing we are given at least 7 days notice before your booking is due to take place, you will be eligible for a full refund.
ii. If we are given less than 7 days notice, we can offer you your booking amount as credit to use at a later date.
iii. We ask that if you or a member of your booking or group shows symptoms of Coronavirus up to 10 days prior to your arrival that you/they absolutely do not attend and instead, you/they should follow government self-isolation guidance. In this instance, please call us and we will issue you credit to use at a later date.
iv. For groups, if member(s) of your group are unable to attend due to Coronavirus, only those affected will be eligible for credit and/or a refund (We require 7 days notice for refunds. If less than 7 days you will be issued credit, as outlined above).
v. Any credit issued due to Coronavirus cancellations will not have an expiry date and should only be redeemed when safe to do so.
vi. Our usual terms and conditions apply to those that opt for our ‘Poor Weather Insurance’ upon booking.